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How To Run A Workplace Mediation
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How to Run a Workplace Mediation - Nationwide Workshop and New Zealand
The next virtual Australia and New Zealand workshop will be held
on Thursday 6 and Friday 7 March 2025.
Please call me if you have questions about the workshop:
Elizabeth Rosa: +61 425 305 057
Or email me at elizabeth@resolveatwork.com.au
See below to book!
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WHAT THE WORKSHOP COVERS
Conducting a workplace mediation is a fine art, blending the dispute resolution model with high level listening skills and the ability to manage a range of personalities and behaviours.
The workplace mediation involves staff members articulating their expectations of each other in order to re-build a functioning workplace relationship and reduce the incidence of stress and heightened emotion.
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In this workshop, we look in detail how to run a workplace mediation from the time of referral from the employer to the final agreement. We also look at the underlying factors that mediators work with in this area: organisational structure and methods of communication, human psychology and behaviour and how conversation can be directed to a constructive purpose.
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A booklet of resources is provided, which includes a template mediation agreement and precedent information documents for referring managers and mediation participants.
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The workshop is facilitated by Elizabeth Rosa, Nationally Accredited Mediator and Principal of Resolve at Work.
WHO SHOULD TAKE PART IN THIS WORKSHOP
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Mediators practicing in the area of workplace conflict resolution and mediations
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Emerging mediators who wish to practice in the area of workplace conflict resolution and mediations
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Managers and HR professionals who wish to learn more about workplace conflict resolution and how mediation works
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DETAILED OUTLINE OF THE MEDIATION WORKSHOP
Day 1
The underlying factors involved in workplace mediations:
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Organisational structure and methods of communication
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Human psychology and behaviour
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How conversation can be directed to a constructive purpose
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Common themes in mediations
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This will include a talk by a mediator who consults in organisational issues.
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How to run a workplace mediation:
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Why mediation is a constructive solution for workplace conflict
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How to manage the expectations of the referring organisation
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The agreement as to confidentiality
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How to make the most of pre-mediation sessions
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How to assess suitability for mediation
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How to prepare the parties for a mediation
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How to conduct the mediation including setting the agenda, the format of the joint and private sessions and facilitating the parties to explore options for an agreement
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How to encourage the organisation to be involved in helping the parties keep their agreements in the future
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Day 2
Demonstration of skills:
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A demonstration of a hypothetical mediation by Elizabeth Rosa
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Elizabeth asking questions in intake sessions with both parties
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The mediation: introduction and ground rules, first joint session, private session and final joint session
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Practice of skills:
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In groups, the participants practice intake sessions and consider the agenda and preparation for a hypothetical mediation (mediator coaches will assist with this)
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Full group discussion as to:
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Issues in the intake session including how to appropriately question the participant, to assess suitability for mediation and how to manage participants with high emotions
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How best to prepare for the mediation, including considering the agenda and how to manage possible emotion in the mediation
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This will include a talk by a mediator on a psychological aspect of mediation
Reflection on the mediator:
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The necessary strengths and skills of the mediator
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What mediators bring to mediations
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How to keep yourself resilient in dealing with high conflict people
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EXPECTED OUTCOMES
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How to run a workplace mediation from the time of referral from the employer to the final agreement
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The relevant documentation to use to ensure confidentiality and to record the agreement of the parties
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The relevant information to give to the referrer and the parties as to the process of mediation
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How to appropriately question the parties in the intake session
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How to assess suitability for mediation
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How to manage parties with heightened emotion
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How to harness your own skills and strengths in your role as mediator
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​WORKSHOP COSTS
This workshop costs $1,300 AUD + GST with an Early Bird rate of $1,200 AUD + GST. Each hour of training counts for one hour of CPD.
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Early bird until Friday 14 February 2025!
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Any queries, contact elizabeth@resolveatwork.com.au or call Elizabeth Rosa on 0425 305057
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Cancellation Policy: Cancellations may be made no later than 14 days before the workshop for a full refund.
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