top of page
how to become a mediator business development Online Workshop

How To Run A Workplace Mediation

Learn the process and skills you need to run an effective workplace mediation
​
Build skills in this area of mediation and understand what makes
a great workplace mediator

​

Professional Development for Mediators, Lawyers and HR Professionals

​

online course how to become a mediator australia

How to Run a Workplace Mediation - Nationwide Workshop and New Zealand

The next virtual Australia and New Zealand workshop will be held

on Thursday 6 and Friday 7 March 2025. 

Please call me if you have questions about the workshop: 

Elizabeth Rosa: +61 425 305 057 

Or email me at elizabeth@resolveatwork.com.au

See below to book!

​

​

WHAT THE WORKSHOP COVERS

Conducting a workplace mediation is a fine art, blending the dispute resolution model with high level listening skills and the ability to manage a range of personalities and behaviours.

 

The workplace mediation involves staff members articulating their expectations of each other in order to re-build a functioning workplace relationship and reduce the incidence of stress and heightened emotion.

​

In this workshop, we look in detail how to run a workplace mediation from the time of referral from the employer to the final agreement. We also look at the underlying factors that mediators work with in this area: organisational structure and methods of communication, human psychology and behaviour and how conversation can be directed to a constructive purpose.

​

A booklet of resources is provided, which includes a template mediation agreement and precedent information documents for referring managers and mediation participants.

​

The workshop is facilitated by Elizabeth Rosa, Nationally Accredited Mediator and Principal of Resolve at Work.

WHO SHOULD TAKE PART IN THIS WORKSHOP

​

  • Mediators practicing in the area of workplace conflict resolution and mediations

  • Emerging mediators who wish to practice in the area of workplace conflict resolution and mediations

  • Managers and HR professionals who wish to learn more about workplace conflict resolution and how mediation works

​​​

​

DETAILED OUTLINE OF THE MEDIATION WORKSHOP

Day 1

 

The underlying factors involved in workplace mediations:

​

  • Organisational structure and methods of communication

  • Human psychology and behaviour

  • How conversation can be directed to a constructive purpose

  • Common themes in mediations

  • This will include a talk by a mediator who consults in organisational issues.

​

How to run a workplace mediation:

​

  • Why mediation is a constructive solution for workplace conflict

  • How to manage the expectations of the referring organisation

  • The agreement as to confidentiality

  • How to make the most of pre-mediation sessions

  • How to assess suitability for mediation

  • How to prepare the parties for a mediation

  • How to conduct the mediation including setting the agenda, the format of the joint and private sessions and facilitating the parties to explore options for an agreement

  • How to encourage the organisation to be involved in helping the parties keep their agreements in the future

​

online course how to become a mediator australia

Day 2

 

Demonstration of skills:

​

A demonstration of a hypothetical mediation by Elizabeth Rosa

  • Elizabeth asking questions in intake sessions with both parties

  • The mediation: introduction and ground rules, first joint session, private session and final joint session

​

Practice of skills:

​

  • In groups, the participants practice intake sessions and consider the agenda and preparation for a hypothetical mediation (mediator coaches will assist with this)

  • Full group discussion as to:

  • Issues in the intake session including how to appropriately question the participant, to assess suitability for mediation and how to manage participants with high emotions

  • How best to prepare for the mediation, including considering the agenda and how to manage possible emotion in the mediation

  • This will include a talk by a mediator on a psychological aspect of mediation

 

Reflection on the mediator:

​

  • The necessary strengths and skills of the mediator

  • What mediators bring to mediations

  • How to keep yourself resilient in dealing with high conflict people

 

​

how to become a mediator australia online course

EXPECTED OUTCOMES

  • How to run a workplace mediation from the time of referral from the employer to the final agreement

  • The relevant documentation to use to ensure confidentiality and to record the agreement of the parties

  • The relevant information to give to the referrer and the parties as to the process of mediation

  • How to appropriately question the parties in the intake session

  • How to assess suitability for mediation

  • How to manage parties with heightened emotion

  • How to harness your own skills and strengths in your role as mediator

​

Book Now

​WORKSHOP COSTS

This workshop costs $1,300 AUD + GST with an Early Bird rate of $1,200 AUD + GST. Each hour of training counts for one hour of CPD.

​

Early bird until Friday 14 February 2025!

​

Any queries, contact elizabeth@resolveatwork.com.au or call Elizabeth Rosa on 0425 305057

​

Cancellation Policy: Cancellations may be made no later than 14 days before the workshop for a full refund.

​

bottom of page